Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
Return or exchange an item – our 100% money back guarantee.
If you are not completely satisfied with your purchase, simply return the item to us in its original unopened and unused condition within 30 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation.
We will issue a full refund on receipt, excluding the original delivery charge.
Alternatively, if preferred, we will exchange the item.
Please note: Goods will only be accepted for return if they are despatched within 30 days of delivery unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where goods are faulty,
and a refund is made.
Our Returns address is My Secret pleasure Ltd WJB house Brierley Hill DY52LD
The 100% money back guarantee Promise applies to all sex toys and bondage items. Lingerie, lubricants and gifts and games are excluded.
To make a claim under the Money Back Promise you must:
Notify us of a Return within 36 hours and return the unwanted item within 30 days of receiving it.
Once we have reviewed and accepted your claim we will issue you with a full refund. Refunds will take up to 14 days to appear in the account from which you made your payment.
Please note that you may only return a single item from an order under the 100% Money Back Promise. We cannot offer exchanges.
The number of refunds you may receive under the 100% Money Back Promise is limited entirely at My Secret Pleasure’s discretion.
If you return a product outside of the returns periods stated above and it is not faulty, we will dispose of it in a safe and responsible manner. You will not be entitled to a refund or replacement. This also applies to any items we receive that were not purchased from our site.
All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to you and if no response is received from you within 7 days of us receiving your item the product will be hygienically destroyed and no refund will be applied.
We offer a one year warranty on everything, if the item develops a fault within 30 days of delivery we can offer a refund or exchange, after 30 days, it is an exchange only.
Any products that are returned to us and are not faulty and do not meet the returns policy will be held for 7 days. After 7 days if we have not had a response from you, the item will be destroyed, no refund will be given.
Policy In Depth
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
- The goods must be unused.
- The goods must be returned in original condition & packaging.
- Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
- Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
- The goods must be received back to us within 30 days of delivery of your order.
- Lingerie and items of clothing must be returned unworn and still in its original packaging.
- Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you at your cost.